DNA Testing | Resolve Lifelong Worries in 2 Days | Domestic Private Lab

Contact Email/Form

Please enter your inquiry details via email or the form below and send it.

[seeDNA Customer Support]

Email: supportAt markseedna.co.jp

Toll-free Consultation: 0120-919-097
* Reception hours: 9:00 - 18:00 (Mon-Fri, Sat, Sun)

If you want to find an answer right away, "Frequently Asked Questions (FAQ)" allows you to easily find answers.

For customers who have already ordered,
smooth handling is possible if you include the 'Order Number' in your inquiry.'Order Number'

Handling of Personal Information in Inquiries

(1) Name of the Business Operator

seeDNA Inc.

(2) Personal Information Protection Administrator (or agent) name/title, affiliation, and contact information

Customer Support Team Leader

Email: support@seedna.co.jp

Phone: 03-6659-2997

(3) Purpose of Use of Personal Information

To reply to inquiries received.

(4) Provision of Personal Information to Third Parties

We will not provide acquired personal information to third parties except when required by law.

(5) Outsourcing of Personal Information Handling

We do not outsource all or part of the handling of acquired personal information.

(6) Consequences of Not Providing Personal Information

Providing personal information is voluntary. If you do not provide some of the personal information, we may not be able to reply to your inquiry.

(7) Requests for Disclosure, etc., of Retained Personal Data and Inquiry Counter

Upon request from the principal, we will respond to disclosure, notification of purpose of use, correction/addition/deletion of content, suspension of use, erasure, and suspension of provision to third parties (hereinafter referred to as disclosure, etc.) of personal data held by us.
For the counter responding to disclosure, etc., please refer to 'Contact for complaints, consultations, etc., regarding our handling of personal information' below.

(8) Acquisition of Personal Information by Methods Not Easily Recognized by the Principal

We do not acquire personal information by methods not easily recognized by the principal, such as using cookies or web beacons.

(9) Safety Management Measures for Personal Information

We will take necessary and appropriate measures to prevent and correct leakage, loss, or damage of acquired personal information, and otherwise safely manage personal information.
After replying to the inquiry, the acquired personal information will be deleted within our company.

(10) Personal Information Protection Policy

Please see the personal information protection policy on our website.

(11) Contact for complaints, consultations, etc., regarding our handling of personal information

[Name of Counter]
Personal Information Inquiry Counter

[Contact Information]
■ Counter Manager: Customer Support Team Leader
■ Address: 2nd Floor, Takenotsuka Building, 3-10-1 Takenotsuka, Adachi-ku, Tokyo
■ Phone: 03-6659-2997
■ FAX: 03-6869-9446
■ Email: support@seedna.co.jp