Notation based on the Specified Commercial Transaction Act
- Company Name
- seeDNA Inc.
- Representative
- President: Kihwan Pukim
- Location
- 121-0813
Takenotsuka Bldg 2F, 3-10-1 Takenotsuka, Adachi-ku, Tokyo - Phone Number
- 03-6659-2997
- Fax Number
- 03-6869-9446
- Email Address
- support@seedna.co.jp
- Website
- https://seedna.co.jp
- Business Hours
- Mon - Sun 9:00 - 18:00
Online Order: 24 hours available - Regular Holidays
- National Holidays
Summer / New Year holidays: Notified on our website. - Necessary fees other than the product
- - Consumption tax- On-site collection fee is required if you prefer on-site collection.
- Application Method
- - Website (Internet)- Phone- Visit our office directly
- Payment Method
- - Bank transfer- Post office transfer- Credit card payment- Pay Later (Paidy)
- How to receive the report
- - Log in to My Page to check- Receive documents by mail- Pick up documents at the office
- Notification of report reception time
- We will notify you by E-mail.
- Time of report reception
- Usually takes 1 to 16 business days from the date of specimen receipt.
The number of days varies depending on the type of test. - Cancellation, Return Shipping Fee and Refund Amount
- For more details, please refer to Information on DNA Testing Fee Refunds (Free Retesting).
Frequently Asked Questions
Q.What are the business hours of seeDNA?
A.
Our business hours are Monday to Sunday from 9:00 to 18:00. However, online orders are accepted 24 hours a day. We are closed on national holidays, summer holidays, and New Year holidays (details will be announced on our website).
Q.What are the payment methods for DNA testing?
A.
You can pay by bank transfer, post office transfer, credit card, or Pay Later (Paidy). Choose the method that is most convenient for you.
Q.Are there any necessary fees other than the testing fee?
A.
In addition to the testing fee, consumption tax is required. Also, if you request on-site collection, an on-site collection fee will be charged separately.
Q.How can I receive the test report?
A.
You can choose to check the results by logging into your My Page online, receiving documents by mail, or picking them up directly at our office.
Q.How long does it take to get the DNA test results?
A.
Normally, it takes 1 to 16 business days from the date of specimen receipt. The number of days varies depending on the type of test, and you will be notified of the specific completion time by email.