Guide to “Free Re-Test / Money-Back Guarantee” & “Cancellation Policy”

* To receive the 'Free Re-Test / Money-Back Guarantee', you must provide proof that your pregnancy weeks at blood collection match your application. For 'Post-IVF Paternity Testing', proof of 8+ weeks is required.

* If 'untestable' and you cannot prove pregnancy weeks (via ultrasound photo, maternal handbook, or doctor's note), no refund will be issued. Re-testing will cost an additional 33,000 JPY.

* If maternal blood needs to be resubmitted for prenatal DNA and genetic testing, we will handle it as a free re-test.

* If maternal blood needs to be resubmitted a second time, an additional 33,000 JPY fee applies. If the second re-test also fails, the test ends, and you will receive a 30% refund.

* Fees for collecting re-test samples (e.g., blood drawing fees) are the customer's responsibility.

* Fees paid to hospitals (e.g., for blood drawing) are not covered by the 'Money-Back Guarantee'.

* Same-day cancellation of blood collection appointments incurs a 5,500 JPY (tax included) fee per occurrence, which must be paid before the test completes.

* To receive the 'Free Re-Test / Money-Back Guarantee', you must submit proof (ultrasound, maternal handbook, doctor's note) that you were 10-16 weeks pregnant at the time of blood collection. Without proof, no free re-test or refund is possible.

* Even if you prove you were 10-16 weeks pregnant initially, if you exceed 17 weeks at the time of re-testing, a re-test is not possible and you will receive a 30% refund.

* If you are 10-16 weeks pregnant at the time of re-testing but have no proof, re-testing costs an additional 33,000 JPY.

* For re-tests, we cover round-trip kit shipping and dispatch it within 2 business days via your designated method. Once the kit dispatch email is sent, you cannot switch to a refund.

* If the re-test result is inconclusive, no further re-tests are possible. The test ends, and a 30% refund is issued.

* Free re-testing for alleged father/mother samples is only for buccal epithelium (using our specified swab rubbed inside the cheek).

* Free buccal epithelium re-testing is always available, but from the second re-test onwards, sample collection must be witnessed. Witnessing at our office is free; at affiliated law offices, it costs 22,000 JPY.

* Samples other than swabs (toothbrushes, hair, etc.) require manual DNA extraction as they cannot be processed by automated systems, resulting in additional time and fees.

* Costs for mailing samples that don't fit in the kit and sample return fees are the customer's responsibility.

* Depending on the sample's 'condition/collection method', an 'untestable' result may only be determined on the final reporting day.
This is because factors like sufficient DNA quantity, microbial DNA, or mixed DNA cannot be confirmed visually and require final analysis.

* In the rare event of a testing error due to our negligence, we will fully refund the testing fee (we cover refund fees). Free optional tests are excluded from refunds. Paid options are refunded for the option cost.