DNA Testing | Resolve Lifelong Worries in 2 Days | Domestic Private Lab

Inquiry by
Email

For customers who have already placed an order, please include your "Order Number" in your inquiry.
Please enter the test item, your name, and your inquiry details before

submitting.

Our specialized staff will contact you within one business day.

seeDNA Customer Support

Mail: supportアットマークseedna.co.jp

* Depending on the content of your inquiry, it may take some time to respond.

Also, frequently asked questions are summarized in the "FAQ".
Please check that as well.

Handling of Personal Information for Inquiries

(1) Name of the business operator
seeDNA Inc.

(2) Name, title, affiliation, and contact information of the personal information protection manager (or proxy)
Customer Support Team Leader
Email: seedna@seedna.co.jp
Phone: 03-6659-2997

(3) Purpose of use of personal information
To respond to your inquiries.

(4) Provision of personal information to third parties
We will not provide acquired personal information to third parties except as required by laws and regulations.

(5) Outsourcing the handling of personal information
We do not outsource all or part of the handling of acquired personal information.

(6) Consequences of not providing personal information
Providing personal information is voluntary. If you do not provide some of the requested personal information, we may not be able to respond to your inquiry.

(7) Disclosure of retained personal data and contact for inquiries
Upon request from the principal, we will respond to disclosure, notification of purpose of use, correction/addition/deletion of content, suspension of use, erasure, and suspension of provision to third parties (hereinafter referred to as "Disclosure, etc.") of the personal data we hold.
For the contact point for Disclosure, etc., please refer to "Contact for complaints, consultations, etc., regarding our handling of personal information" below.

(8) Acquisition of personal information by methods not easily recognized by the principal
We do not acquire personal information by methods not easily recognized by the principal, such as using cookies or web beacons.

(9) Security management measures for personal information
We will take necessary and appropriate measures to prevent and correct leakage, loss, or damage of acquired personal information, and for other security management of personal information.
After responding to your inquiry, the acquired personal information will be deleted within our company.

(10) Privacy Policy
Please refer to the Privacy Policy on our website.

(11) Contact for complaints, consultations, etc., regarding our handling of personal information

Window Name

Personal Information Inquiry Window

Contact

Window Manager: Customer Support Team Leader
Address: 2nd Floor, Takenotsuka Building, 3-10-1 Takenotsuka, Adachi-ku, Tokyo
Phone / FAX: 03-6659-2997 / 03-6869-9446
Email: seedna@seedna.co.jp

Frequently Asked Questions

Q.Inquiries to seeDNA can be made by email.

A.
We accept inquiries by email (support@seedna.co.jp) and our specialized staff will respond within 1 business day. Customers who have already ordered can receive a prompt response by including their "order number" when making an inquiry.

Q.Inquiries to seeDNA can be made by email.

A.
We accept inquiries by email (support@seedna.co.jp) and our specialized staff will respond within 1 business day. Customers who have already ordered can receive a prompt response by including their "order number" when making an inquiry.

Q.Inquiries to seeDNA can be made by email.

A.
We accept inquiries by email (support@seedna.co.jp) and our specialized staff will respond within 1 business day. Customers who have already ordered can receive a prompt response by including their "order number" when making an inquiry.

Q.Inquiries to seeDNA can be made by email.

A.
We accept inquiries by email (support@seedna.co.jp) and our specialized staff will respond within 1 business day. Customers who have already ordered can receive a prompt response by including their "order number" when making an inquiry.

Q.Inquiries to seeDNA can be made by email.

A.
We accept inquiries by email (support@seedna.co.jp) and our specialized staff will respond within 1 business day. Customers who have already ordered can receive a prompt response by including their "order number" when making an inquiry.

References

  • (1) 一般財団法人 日本情報経済社会推進協会(JIPDEC)
  • (2) 個人情報保護委員会
  • (3) seeDNA遺伝医療研究所