DNA Testing | Resolve Lifelong Worries in 2 Days | Domestic Private Lab

Inquiries via
Toll-Free Number

For customers who have already placed an order, please provide your "Order Number" when contacting us.

[Reception Hours] 9:00 - 18:00 (Excluding public holidays)

Frequently asked questions are compiled in "FAQ".Please also check there.

Handling of Personal Information in Inquiries

(1) Name of the Business Operator
seeDNA Inc.

(2) Name, Title, Affiliation, and Contact Information of the Personal Information Protection Administrator (or their representative)
Customer Support Team Leader
Email: seedna@seedna.co.jp
Phone: 03-6659-2997

(3) Purpose of Using Personal Information
To respond to inquiries.

(4) Provision of Personal Information to Third Parties
We will not provide acquired personal information to third parties except as required by laws and regulations.

(5) Outsourcing of the Handling of Personal Information
We will not outsource the handling of acquired personal information in whole or in part.

(6) Consequences of Not Providing Personal Information
Providing personal information is voluntary. If you do not provide some of the information regarding your personal information, we may not be able to respond to your inquiry.

(7) Disclosure of Retained Personal Data and Contact Point
At the request of the principal, we will respond to disclosure, notification of purpose of use, correction/addition/deletion of content, suspension of use, erasure, and suspension of provision to third parties (hereinafter referred to as "disclosure, etc.") of the personal data we hold.
For the contact point for disclosure, etc., please refer to the "Contact for Complaints and Consultations Regarding Our Handling of Personal Information" below.

(8) Acquisition of Personal Information by Methods Not Easily Recognized by the Principal
We do not acquire personal information by methods that cannot be easily recognized by the individual, such as by using cookies or web beacons.

(9) Security Management Measures for Personal Information
Regarding the acquired personal information, we will take necessary and appropriate measures to prevent and correct leakage, loss, or damage, and for other security management of personal information.
After answering the inquiry, the acquired personal information will be deleted within our company.

(10) Personal Information Protection Policy
Please see the Personal Information Protection Policy on our website.

(11) Contact for Complaints and Consultations Regarding Our Handling of Personal Information

Name of ContactPersonal Information Inquiry Desk
Contact InformationManager: Customer Support Team Leader
Address: 2nd Floor, Takenotsuka Building, 3-10-1 Takenotsuka, Adachi-ku, Tokyo
Phone/FAX: 03-6659-2997 / 03-6869-9446
Email: seedna@seedna.co.jp