Quality Policy

1. Basic Philosophy

We envision that our services will bring further development to society, and to achieve this, we will always strive to stabilize and improve quality by thinking together, discussing, and executing step by step.

2. Quality Policy

(1) Establish quality goals to achieve this quality policy and conduct activities to achieve them.

(2) Strive to improve customer satisfaction, conform to requirements, and continuously improve the effectiveness of the quality management system.

(3) All employees of our company shall be aware of their respective roles and responsibilities regarding quality control and execute them together.

(4) This quality policy will be disclosed to the outside through our company's website.

November 25, 2021

seeDNA Co., Ltd.

Representative Director: Ki-bum Fu

Frequently Asked Questions

Q.What is seeDNA's quality policy?

seeDNA's Quality Policy is a set of four guidelines established to realize the stabilization and improvement of DNA testing service quality. Specifically, it consists of four items: (1) setting quality goals and activities to achieve them, (2) continuous improvement for customer satisfaction, (3) awareness and execution of quality control responsibilities by all employees, and (4) external disclosure of the quality policy through the website.

Q.Why does seeDNA disclose its quality policy?

This is because the external disclosure of the quality policy is required based on the requirements of the ISO9001 quality management system (1). seeDNA clearly states 'external disclosure through the website' in the fourth clause of its quality policy, ensuring transparency and trust for customers and society.

Q.What is the relationship between ISO9001 certification and the quality of DNA testing?

ISO9001 is an international standard for quality management systems, which systematically manages the standardization of testing processes, continuous improvement, and customer satisfaction (2). When a DNA testing laboratory obtains ISO9001 certification, it guarantees quality above a certain standard throughout the entire process from sample management to results reporting. Based on this certification, seeDNA implements strict quality control including a double-check system for all cases.

Q.What does 'continuous improvement' specifically refer to in seeDNA's quality policy?

It refers to activities that regularly evaluate the effectiveness of the Quality Management System (QMS) and accumulate improvements in each area of testing precision, business processes, and customer support. Based on the ISO9001 PDCA cycle (Plan-Do-Check-Act), the achievement of quality goals is measured, and corrective actions are taken for unachieved items (1).

Q.When was seeDNA's quality policy established?

It was established on November 25, 2021, by Representative Director Ki-bum Fu of seeDNA Co., Ltd. This policy was formulated in conjunction with obtaining ISO9001 certification and serves as the foundation for a system where all employees share roles and responsibilities in quality control.