Privacy Policy
In carrying out our DNA testing and genetic testing business, seeDNA Co., Ltd. deeply recognizes that our customers' personal information is vital data that constitutes privacy. When handling personal information in our operations, we establish internal regulations formulated for the protection of personal information and relevant laws. Furthermore, by developing an organizational structure and striving for appropriate protection of personal information, we respect our customers and aim to meet their expectations and trust in our company.
Acquisition, Use, and Provision of Personal Information
Within the scope of our business activities, we identify the purposes of using personal information and acquire, use, and provide it fairly and properly to the extent necessary to achieve those purposes. In addition, we take measures to ensure that acquired personal information is not used for other purposes.
Compliance with Laws and Norms
We comply with laws, national guidelines, other norms, and social order regarding personal information, and strive for its appropriate protection.
Appropriate Management of Personal Information
We fully recognize the risks of unauthorized access, loss, destruction, falsification, leakage, etc., regarding the personal information we handle. We implement reasonable safety measures and, in the event of a problem, take appropriate corrective action.
Response to Inquiries
We appropriately respond to inquiries regarding personal information we handle, such as requests for disclosure, correction, suspension of use, and complaints from the individual.
Continuous Improvement
We establish management regulations and systems related to personal information protection, ensure thorough operation by all employees, conduct regular reviews, and strive for the continuous improvement of our personal information protection management system.
Established: November 25, 2021
Revised: August 4, 2023
seeDNA Co., Ltd.
Representative Director Kihwan Pugum
seeDNA Co., Ltd. Customer Support Team Leader
2F Takenotsuka Bldg, 3-10-1 Takenotsuka, Adachi-ku, Tokyo
TEL: 03-6659-2997
About Personal Information Handled by Our Company
Based on our 'Privacy Policy', we are committed to the appropriate protection of personal information. We notify you of the following regarding personal information acquired or held by our company for business use.
(1) Name and Address of the Business Operator Handling Personal Information, and the Name of the Representative for Corporations
Business Name: seeDNA Co., Ltd.
Representative Director: Kihwan Pugum
Address: 2F Takenotsuka Bldg, 3-10-1 Takenotsuka, Adachi-ku, Tokyo
(2) Name or Job Title, Affiliation, and Contact Information of the Personal Information Protection Manager (or Proxy)
Personal Information Protection Manager: Customer Support Team Leader
Email: support@seedna.co.jp
Phone Number: 03-6659-2997
(3) Purpose of Use of Personal Information
The purposes of use for personal information handled in our business activities are as follows.
Retained Personal Data
| Type of Personal Information | Purpose of Use |
|---|---|
Type of Personal Information Business Partner Information | Purpose of Use For business management, various contacts, billing, and payment management |
Type of Personal Information Employee Information | Purpose of Use For tasks related to employee management (business, labor, HR management, payroll, welfare, etc.) |
Type of Personal Information Applicant Information | Purpose of Use For tasks related to recruitment (providing recruitment information, hiring decisions, communication related to recruitment, etc.) |
Type of Personal Information Retiree Information | Purpose of Use For communication with retirees and responding to their inquiries |
Type of Personal Information Inquirer Information | Purpose of Use To answer inquiries |
Type of Personal Information Information of Individual and Proxy (at the time of disclosure request) | Purpose of Use To respond to requests for disclosure, etc. |
Type of Personal Information Sample Information | Purpose of Use For the execution of DNA and genetic testing services |
Other purposes of use as individually specified in writing.
Other Acquired Personal Information
| Type of Personal Information | Purpose of Use |
|---|---|
Type of Personal Information Personal information acquired through entrusted work | Purpose of Use For contracts and accompanying communication, execution of entrusted work, aftercare, etc. |
Type of Personal Information Information acquired from job sites | Purpose of Use To judge and notify applicants of hiring decisions |
Type of Personal Information Information acquired through call recording | Purpose of Use To improve response quality |
(4) Contact Window for Personal Information
Please direct complaints, consultations, and inquiries regarding the handling of personal information, including retained personal data, to the [Contact Window] below.
(5) Name of the Authorized Personal Information Protection Organization to which the Company Belongs and Where to File Complaints
None
(6) Procedures for Disclosure, etc.
Regarding retained personal data, we will promptly respond to requests from the individual for disclosure, etc. (notification of purpose of use, disclosure, correction, addition or deletion of content, suspension of use, erasure, suspension of provision to third parties, and disclosure of third-party provision records). If desired, we will respond within a reasonable period and scope after confirming that the requester is the individual or their proxy.
(7) Reception Method/Window for Disclosure, etc.
Please contact the reception window below for requests regarding the disclosure of retained personal data. Once contacted, we will send you our prescribed 'Request Form for Disclosure of Retained Personal Data' by mail, fax, email, etc. Please fill it out, enclose necessary documents, and apply by mail or email. (The requester bears the sending cost.)
After confirming the individual (or proxy), we will answer via the desired disclosure method. Please note we may not accommodate requests by methods other than this.
(8) Provision of Information to Third Parties
Personal information entrusted by customers is generally not deposited or provided to third parties.
However, we may disclose information without customer consent when cooperating with requests based on laws by public institutions such as judicial bodies and police, or when otherwise complying with the law.
(9) Measures Taken for the Safe Management of Personal Information
To handle personal information strictly, we formulate regulations based on a privacy policy compliant with JIS Q 15001 and operate a personal information protection management system.
To ensure appropriate handling, we implement safety management measures from organizational, human, physical, and technical perspectives.
[Contact Window]
Name of Window Name of Window | Personal Information Inquiry Window |
Contact Info Contact Info | Manager: Customer Support Team Leader Address: 2F Takenotsuka Bldg, 3-10-1 Takenotsuka, Adachi-ku, Tokyo Phone/FAX: 03-6659-2997/ 03-6869-9446 Email: support@seedna.co.jp |
Measures Regarding Provision of Personal Data to Third Parties in Foreign Countries
Regarding personal information provided by clients, we may provide personal information to third parties in foreign countries only for some tests, when the number of orders exceeds our capacity, or when testing is impossible at our facility due to natural disasters.
We ask that you confirm the contents in advance.
1. Name of the Foreign Country
United States, South Korea, Taiwan
2. Information on the System for Protection of Personal Information in the Foreign Country
- US Electronic Communications Privacy Act
- South Korea Personal Information Protection Act
- Taiwan Personal Data Protection Act
3. Information on Measures for Protection of Personal Information Taken by the Third Party
- US
Takes all measures corresponding to the 8 OECD Privacy Guidelines principles.
- South Korea
EU Adequacy Decision *2: None (However, there is an initial decision by the European Commission on March 30, 2021.)
APEC CBPR System *3: Joined June 2017
- Taiwan
EU Adequacy Decision *1: None (Review stage)
APEC CBPR System *2: Joined December 2018
4. If matters 1-3 above cannot be specified, the fact and reason
-
5. If there is information that should be referenced by the individual as an alternative to matters 1-3, that information
-
6. If there is information that should be referenced by the individual as an alternative to matters 4 and 5, that information
-
[Contact Window]
Name of Window Name of Window | Personal Information Inquiry Window |
Contact Info Contact Info | Manager: Customer Support Team Leader Address: 2F Takenotsuka Bldg, 3-10-1 Takenotsuka, Adachi-ku, Tokyo Phone/FAX: 03-6659-2997/ 03-6869-9446 Email: support@seedna.co.jp |
About This Site
This site provides information regarding genetic and DNA testing, and various services related to test applications.
Utilization of Browsing Information of Site Users
To improve service quality, site structure, and content, and to respond to customer interests while enhancing site convenience, we acquire and use information regarding customer browsing status on our website.
The browsing information we acquire and use does not contain any information that identifies individual customers.
Additionally, we use the acquired browsing information for various services provided by external operators.
If you wish to refuse the use of browsing information, we ask that you adjust your own settings accordingly.
About Call Recording
To improve call support quality, all calls (incoming and outgoing) with customers are recorded. The recorded contents will not be used for purposes other than the above. We ask for your understanding and cooperation.
* Please note that when we call a customer or receive a call from a customer, no audio guidance about recording will be played, but the recording is taking place.