Business Days
Business days and operations are as follows.
- Customer Service
- Open weekends too
Mon, Tue, Wed, Thu, Fri, Sat, Sun (9:00 - 18:00)
Excluding public holidays - Operations
• Weekdays: Customer service, kit dispatch, sample reception, testing
• Weekends: Customer service, kit dispatch
Only weekdays are counted for calculating the estimated reporting date.
Frequently Asked Questions
Q.What are seeDNA's business hours?
A.
Our customer service operates from Monday to Sunday, 9:00 to 18:00. We are closed on public holidays. Telephone and email consultations are available every day, including weekends(1).
Q.Can testing kits be dispatched on weekends?
A.
Yes, testing kits are dispatched on weekends. However, sample reception and testing are conducted only on weekdays(1).
Q.What are the operational differences between weekdays and weekends?
A.
On weekdays, we handle all operations: customer service, kit dispatch, sample reception, and testing. On weekends, we only handle customer service and kit dispatch. Sample reception and testing are strictly limited to weekdays.
Q.How is the estimated reporting date calculated?
A.
The estimated reporting date is calculated by counting only business days (weekdays). Weekends and public holidays are not included in the calculation, so the reporting date will be extended if it falls over a weekend.