The service was excellent, and the speed of email replies was reassuring. Very satisfied. (Google Review)

This time I used the Speed Testing option for a prenatal DNA test.

Ordered on 1/9 → received the kit on 1/13 → had blood drawn at the hospital on 1/14 and shipped it from the post office the same day → email confirming the test had started on 1/15
→ results reported by email on 1/26

At first, the homepage header stated that Speed Testing takes 3 to 5 days, so that's what I expected — I didn't think testing with items like toothbrushes would take longer.
I'm sure there are many people out there who feel as anxious as I did. I know it was my own fault, but I couldn't feel at ease at all while waiting for the results.
Even with Speed Testing, it took 11 days including the weekend, so if you're in a hurry, I'd recommend choosing Speed Testing.
I think it would be better to clearly note that testing with items like toothbrushes takes longer, even with Speed Testing added!

I ended up calling and emailing several times.
The support was excellent, and the speed of the email replies was reassuring.
In the end, the result was what I had hoped for, and I'm very satisfied.
Thank you so much this time.

Thank you very much for using our prenatal DNA testing service and for taking the time to post this review.

We sincerely apologize that our explanation and information regarding the testing timeline were insufficient, causing you unnecessary worry.
Given the sensitive nature of prenatal testing in particular, we take very seriously how difficult it must have been for you emotionally while waiting for the results.

Regarding the testing timeline, the number of days required can vary depending on the type of sample submitted.
In light of your feedback, we have renewed our recognition of the need for clearer guidance. Going forward, we will review the wording and explanations on our website to avoid causing any further misunderstanding or anxiety.

We are also truly encouraged to hear that our responses to your inquiries and our email replies gave you peace of mind. Thank you very much.

We are relieved and delighted, as a whole team, to hear that the final results met your hopes and that you are satisfied. Thank you again for sharing such valuable feedback with us.

We will continue striving to provide a service that our customers can use with even greater peace of mind.