The service was very prompt and courteous.
2025.12.02
Email from a customer in Saitama Prefecture who used our DNA testing service
Thank you for your continued support.
Thank you for reporting the results the other day.
I'm sorry for the delay, but I'm sending the following survey.
1. Reason for choosing seeDNA
I chose it because it was inexpensive and had a quick turnaround time.
2. Customer service
Since the blood draw location was near your head office, I brought the kit in person, and the service was very prompt and courteous.
3. Testing fee
Compared to when I had a fetal sex test done before, it seems the additional fee for the express test had gone up by about 10,000 yen.
I think the regular testing fee is reasonable.
4. Testing speed
Since it was the express test, it took 3-5 days, but the results report email arrived right at the very end of the final day.
I think those in a hurry should choose the express test.
5. Results report
It was nice that I could check the results as soon as the results report email arrived.
6. Other comments
I brought the kit in on Sunday afternoon, but the email confirming sample arrival didn't come until after 6 PM on Monday, so it felt like it took a bit of time.
Thank you very much this time.
I look forward to working with you again should the opportunity arise.