I felt reassured because they responded right away.

1. Why I chose seeDNA
When I searched online, I looked at the website and felt it seemed trustworthy.

2. Customer service
Since I'm not very tech-savvy, I relied on them quite a bit when it came to communication, but they responded kindly.
I received a confirmation email right after my sample was received, so I could see what was coming next, which put me at ease.

3. Testing fee
For the information I wanted, I think the price was reasonable.

4. Testing speed
When my sample was received, they let me know the expected date for the results report.
It arrived as scheduled, so I'm satisfied.
I haven't compared it with other companies, so I can't say whether it was fast or slow.

5. Results report
I get checked every year at my annual health screening, and I think I can use this as a reference point when reviewing those results.
I'm also thinking of paying closer attention to and improving my daily lifestyle habits.

6. Other comments
Since it was my first time, I was anxious about everything, but they responded to my questions right away, which reassured me.