The polite service and clear explanations from the staff were the deciding factor,<br>which is why I chose seeDNA.

1. Reasons for choosing seeDNA
I searched on portal sites, and the blog and website provided detailed information, but above all, it was
the kind response and explanations from the staff from start to finish that led me to my final decision.

2. Customer service
Excellent.

3. Testing fees
The speed test (optional) felt somewhat costly, so if you have some time to spare, I would recommend the standard test. I think the price is reasonable.

4. Testing speed
I went with the speed test, and I received the results in the afternoon of the day before the last day of the expected results date that seeDNA had informed me of when the test began.
Considering that I was able to receive the results within the expected period, I think the speed was appropriate.

5. Results reporting
Very satisfied.

6. Other comments
Sample arrival → First sample test started → First sample test completed → Second sample test started (double check) → Second sample test completed (double check)
→ Comprehensive sample analysis in progress → Sample results completed

Through this testing request, it seems that work is carried out internally according to a systematic manual, following the steps above.
From the customer's perspective, the entire expected testing period actually feels quite long.
It would be helpful if you could provide updates (by email or on the My Page section of the website) on what stage the process is currently at during the expected testing period.
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I sincerely thank the staff members who responded so kindly from my first visit through to receiving the results.

1. Reasons for choosing seeDNA
The information provided through portal site searches, blogs, and the website was detailed, but above all,
the polite service and clear explanations from the staff from start to finish were the deciding factor in choosing seeDNA.

2. Customer service
I felt it was extremely excellent.

3. Testing fees
The speed test (optional) felt somewhat costly, so I would recommend the standard test for those who have
some time to spare. I think the standard test is also reasonably priced.

4. Testing speed
I requested the speed test, and I received the results in the afternoon of the day before the last day of the
expected date that seeDNA informed me of when the test began. Considering that the results arrived within the expected period, I think the speed was appropriate.

5. Results reporting
I am very satisfied.

6. Other comments
Sample arrival → First test started → First test completed → Second test started (double check)
→ Second test completed (double check) → Comprehensive analysis in progress → Results finalized

Through this test, I felt that the work was carried out properly in-house, following a systematic manual
according to the steps above.
That said, it is true that the entire expected testing period can feel a little long for customers.
I would appreciate it if you could provide guidance (by email or on the My Page section of the website)
on the current progress during the expected testing period.
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I would like to express my heartfelt thanks to all the staff members who responded kindly and courteously
from my first inquiry through to the results report.