The results are not known until the very last minute, and it's slow.
2025.05.20
Posted in a Google review of our company
I applied for a prenatal parent-child DNA test.
The testing fee itself isn't cheap to begin with,
but due to my circumstances I also paid the extra fee for the speed testing option.
The test kit arrived right away,
and I sent it back right away too,
but the results aren't known until the very last minute — it's slow.
I really think the speed testing option is a fraudulent, exaggerated advertisement, so I don't recommend it.
It says "4 to 8 business days," but it seems like you never actually get results in 4 business days to begin with.
The extra fee isn't cheap either, and as other reviewers have also mentioned, even with the speed testing option, the results still end up coming late.
Writing "from 4 business days" really makes me feel like I've been scammed.
It's an exaggerated advertisement. If you can't deliver on it, I wish you hadn't written "from 4 business days" in the first place.
I'd like to know if anyone has actually gotten results in 4 business days.
After that, even with a weekend in between, there was no report of results, and I didn't find out until the very last minute.
If that's how it is, there was no need to choose the speed testing option.
I would like the extra fee refunded.
Reply from seeDNA
Thank you very much for using our testing service and for sharing your feedback.
We deeply apologize for not having explained clearly enough in advance about the range in the number of days before results are reported.
In order to ensure the accuracy of testing, we perform two rounds of analysis for every parent-child DNA test, at no additional cost and without requiring resubmission of samples.
In addition, because the condition of samples varies from person to person, we set a range of 4 to 8 business days even for the speed testing option.
We take your feedback seriously and will continue working to thoroughly provide clear information and improve our testing system, so that we can offer a service you can use with greater peace of mind.