We felt it was a trustworthy company, given its media coverage, zero misjudgments, and Privacy Mark certification.

Thank you for your continued support.
Please find my survey responses below.

1. Why I chose seeDNA
　Because the word of mouth was good.
　I felt it was a trustworthy company, given its media coverage, zero misjudgments, and Privacy Mark certification.

2. Customer service
　I received prompt responses to my inquiries by email and phone.
When I was informed that a re-examination was needed, you promptly resent the testing kit, which was a great help.

3. Testing fee
　I thought it was about average.
　I didn't feel it was cheap.　

4. Testing speed
　1st time: sample received on 2/20
　　　Around 11am on 3/5, contacted about re-examination (3rd day of the response period)
　2nd time: sample received on 3/7
　　　Around 11am on 3/14, results notified (2nd day of the response period)
　I was a little anxious since a re-examination was needed,
but I was satisfied because both times I received a response within the timeframe I had been told in advance.

5. Reporting of results
　The report was very easy to read.

6. Other comments or concerns
　What measures does your company take to prevent human error, such as mixing up samples?

Thank you very much.

Thank you very much for using our testing service.
We are all delighted if this testing was of even the slightest help to you.

We wish you continued health and happiness going forward.

Regarding your inquiry,
in order to prevent human error, our company
performs a double check by analyzing every test twice.

Through this double check, we cross-analyze against our accumulated past data
to confirm that there is no mix-up or duplication of samples.

Thank you very much.