I'm so glad I finally got tested — it resolved feelings I'd been carrying for years.
2025.03.07
Email from a customer in Saitama Prefecture who used our DNA testing service
1. Why I chose seeDNA
The website explained everything in great detail, so I felt I could trust it.
2. Customer support
I had a lot of anxieties and called many times to ask questions, even after receiving my results, but the staff answered every time with such kindness and sincerity that I am truly grateful. Thank you so much.
3. Testing fee
I don't think it was expensive.
4. Turnaround speed
I was told the expected report date in advance by email, so I felt at ease, and I don't think there were any issues.
5. Results report
There were a few things I didn't quite understand, but the staff kindly explained them to me over the phone, so it was no problem.
6. Other comments
Deciding to apply for a DNA test is, in any case, very stressful, and it's easy to become emotionally unstable during the process.
At times like that, the support center staff never once showed any annoyance at my persistent questions,
and I am truly grateful for how kindly they treated me.
I'm not very comfortable with online transactions, but seeDNA's ordering and application process
was clear and easy, which I really appreciated!
I'm so glad I finally got tested — it resolved feelings I'd been carrying for years. Thank you so much.