The prompt response gave me great peace of mind.
2025.03.06
An email from a customer in Niigata Prefecture who used our DNA testing service
Thank you for answering so many of my questions before.
I am sending you my responses to the questionnaire.
1. Why I chose seeDNA
While I was troubled about what to do, I looked at the website and felt it seemed trustworthy.
2. Customer service
I contacted you by email many times, but you always responded promptly, which gave me great peace of mind.
3. Testing fee
I think it is reasonable.
4. Testing speed
It wasn't especially fast, but I didn't feel it was too slow either.
5. Reporting of results
I inquired about how to read the results report, and I received an easy-to-understand answer.
6. Other comments or concerns
I would like to know how personal information and test data are managed.
Reply from seeDNA
Thank you very much for your reply despite your busy schedule.
We are all delighted if this testing was of even a little help to you.
We wish you continued good health and happiness going forward.
Regarding the handling of personal information, please see the link below.
Privacy Policy
In addition, details regarding the handling of personal information and DNA data are described in the "Prior Confirmation and Consent Form for DNA Testing (2/2)."
The consent form has been uploaded to your My Page, so please check it at your convenience.
If you have any other questions, please feel free to contact us.
Thank you very much.