I was able to request the test with peace of mind.
2025.02.06
An email from a customer in Iwate Prefecture who used our DNA testing service
1. Why I chose seeDNA
When I called with my questions, the staff explained things in an easy-to-understand way even though I didn't know the technical details.
My worries about the test were put to rest, and I decided to choose seeDNA.
2. Customer service
Given how sensitive a DNA test can be, they conducted the interview with great consideration for privacy and my personal circumstances.
I never felt uncomfortable at any point, and I was able to relax and request the test with peace of mind.
3. Testing fee
It is not generally a cheap amount, but considering the service, speed, and high level of expertise, I think it is a reasonable price.
4. Testing speed
The sample collection kit arrived extremely quickly after I requested the test. Since it was sent by express mail, I could track where the kit was, which was a great help. I also received email updates while waiting for the results, so I never felt anxious or left in the dark.
5. Results report
The information I wanted to know was clearly stated in the test result documents, so I am very satisfied for my personal purposes.
6. Other comments
The blood relationship between my nieces was unclear, and it was causing a lot of tension within the family. Personally, I believe that family is about the bond you share, no matter its form, but I was unable to convince the relatives who placed importance on blood ties.
As the situation escalated into a serious family dispute involving violence from relatives, I found myself cornered and decided, "Whatever the result, I will accept it." That is when I found seeDNA and had the test done.
Amid my growing anxiety, they responded very quickly, and the sample collection was so simple that even my preschool-age nieces smiled throughout.
As a result, it was confirmed that both girls were indeed my nieces, and I hope to work toward helping the whole family come to terms with this and find happiness together.
I am truly grateful that such advanced DNA testing technology exists in this country, that it can be used so easily, and that it saved my peace of mind.
I wish you continued success going forward. Thank you very much.