Friendly and quick support, no stress at all
2024.12.09
Email from a customer in Mie Prefecture who used our DNA testing service
Thank you for your hard work on the DNA test.
Comments and impressions
1. Why I chose seeDNA
The price and the quality of the PR on the website
2. Customer support
Friendly and quick, no stress at all
3. Testing fee
It would help if it could be a little cheaper
4. Testing speed
No problem with the current speed
5. Result report
6. Other things I noticed
Please tell me the following for future reference
1. Please let me know the dates on which each sample was tested
2. Please tell me why the sample photos in the report show only the envelope
If it's the envelope, shouldn't a photo of the used item be included instead?
3. Could you please provide a photo of the sample being placed into the signed envelope
I imagine you are busy, but thank you in advance
Reply from seeDNA
Thank you very much for using our testing service this time.
If this test was of any help to you, we are all delighted.
We wish you continued health and happiness.
Regarding your inquiry,
① The testing period is as stated in the result report.
Multiple examiners carry out multiple tasks in parallel,
and the results are reported once all work has been completed.
② By having you sign the envelope,
we confirm that the sample was indeed collected
by the test subject.
There is no difference in the envelope photo before and after the testing process.
③ We do not have a photo of the sample being placed into the envelope.
A witness confirms
that the sample is correctly placed in the envelope.
Thank you for your understanding.