Thank you very much this time.
2024.10.28
Email from a customer in Tokyo who used our DNA testing service
Thank you very much for your help this time.
I would like to share my thoughts in reply.
1. Why I chose seeDNA
Because it seemed to have a good balance of cost and speed.
Because I was told that if a sample is defective, a retest is possible free of charge (with some other companies, this incurs an additional fee)
2. Customer support
The emails came at the necessary times, which was good.
It would be even better if I could see the progress of the test (days remaining), but I understand that this may be difficult since unexpected situations can occur.
3. Testing fees
It would be nice if the additional fee for samples beyond the basic set were a bit more reasonable,
but since I don't know how much extra work is actually involved, I suppose I can't really say for sure.
4. Testing speed
Thank you for carrying it out roughly on schedule.
5. Result reporting
It's good that it's simple.
It made me want to know more about the genetic types and the meaning of the listed numbers.
6. Other things I was curious about
I heard that the result from a father-child test may differ from the result of a parents + child test.
If I were to send in the mother's sample in addition going forward, would it be possible to have the test redone as a parents + child test?
Since the last digit of the result percentage display was 6, I was curious, including about the possibility of it being overturned.
Thank you very much this time.
Reply from seeDNA
Thank you very much for using our testing service this time.
If this test was of any help to you, all of us here would be truly happy.
We wish you continued health and happiness going forward.
Please allow us to answer the questions you raised.
① Regarding the meaning of the genetic types, etc. in the result report, there is an explanatory video available on your My Page,
so please refer to it.
② A parents + child test has higher testing accuracy than a father-only + child test.
However, the participation of the mother will never overturn the result of a father-only + child test.
Also, our company's internal standard (probability of paternity of 99.99%) provides ten times the assurance of the international standard (probability of paternity of 99.9%),
so it is set at a standard such that the obtained result cannot be overturned.
As a result, in this test, the probability of paternity obtained is expected to become even higher with the mother's participation.
Since we have already notified you of the test result, there will be no retest.
Also, a test with the mother's participation is possible, but it would need to be submitted as a new application for a paternity test with three participants.
That is all.
Please contact us if you have any other questions.
Thank you very much.