[Prenatal DNA Test] I chose you because I thought you were a trustworthy place.
2024.09.30
An email from a Korean customer who used our prenatal DNA test
1. seeDNA를 선택한 이유
맘카페에서 보고 알게 되었고 홈페이지와 블로그를 보고 믿을만한 곳이라 생각되어 선택하게 되었습니다.
2. 고객 대응
친절하였습니다. 검사 키트가 명절로 늦에와 곤란한 상황에 상담을 했는데 세심하게 응대해주셔서 많은 도움이 되었습니다.
또한 검사방법이나 페덱스 보내는 방법도 잘 안내되어 있어 어렵지 않게 검체를 보낼 수 있었습니다.
3. 검사 요금
적당한것 같습니다.
4. 검사 속도
스피드 검사로 영업일 기준 7일째에 나와 만족했습니다.
5. 결과 보고
알아보기 쉬웠고 원하는 결과를 받게 되어 더욱 좋았습니다.
6. 기타 궁금한 점
없음
[Translation]
1. Why I chose seeDNA
I found out about it through a mom cafe (online community), and after looking at the website and blog, I chose you because I thought you were a trustworthy place.
2. Customer service
You were kind. The test kit was delayed because of the holiday, which put me in a difficult situation, but when I reached out for advice, you responded with great care and it was a huge help.
Also, the testing method and how to send items via FedEx were clearly explained, so I was able to send the sample without any trouble.
3. Testing fee
I think it was reasonable.
4. Testing speed
With the speed test, results came out on the 7th business day, and I was satisfied.
5. Result report
It was easy to understand, and I was even happier to receive the result I wanted.
6. Other questions or concerns
None