I'm satisfied with the quick and courteous answers to even my detailed questions.
2024.07.29
Email from a customer in Saitama Prefecture who used our DNA testing service
Thank you very much for your help. This is ●●.
I understood everything clearly. Thank you very much for answering my detailed questions.
I would also like to answer the survey.
1. Why I chose seeDNA
I made my decision based on the price and the content of the website.
2. Customer support
I'm satisfied with the quick and courteous answers to even my detailed questions.
3. Testing fee
I think it is reasonably priced.
4. Testing speed
I think it was fast, which is good.
5. Result report
I'm satisfied.
6. Other comments, if any
Nothing in particular, but if I had to mention something, there was a place on the paper envelope for the cotton swabs where I was supposed to fill in the relationship, etc., and I
wasn't sure whether I should fill it in, so I thought it would be clearer if that were noted somewhere (when I asked
by phone, I was told it was fine either way, so I filled it in).
That's all. Thank you very much.
Reply from seeDNA
Thank you very much for your reply despite your busy schedule.
We are all delighted if this testing was of any help to you, even in a small way.
We apologize for the inconvenience regarding filling in the sample bag.
We will share the feedback you provided internally to improve our service.
Thank you very much for using our DNA testing service this time.