[Prenatal DNA Test] Both email and phone support were handled courteously.

Thank you for your support.
Thank you very much for this occasion.

1. Why I chose seeDNA
Because the online reviews were highly rated.
Because the website was easy to understand.

2. Customer service
Both email and phone support were handled courteously.
None of the staff gave any reason to feel distrust.

3. Testing fee
I added the sample-change option and the speed testing option, so it was hard on my wallet.

4. Testing speed
It took 9 business days from when the sample arrived at your facility to receive the results report. Since it took this long even with the speed testing option, I'm left with some concern as to whether the option was properly applied.

5. Results report
Photos of the sample were also attached, and it was written in a way that was easy for a layperson to understand.

6. Other comments
I felt that the "as fast as 4 days" claimed for the speed testing may not be a realistic figure.
For anyone requesting a test going forward, I think it would be reassuring to plan for about 3 extra days beyond the estimate.

We sincerely apologize for the confusion regarding the reporting date.
Testing that uses special samples adds 2 business days to the results reporting timeline.
https://seedna.co.jp/inspection-period_rate/sample/

Speed testing using oral epithelial cells is reported within 4 to 8 business days,
but speed testing using special samples takes 6 to 10 business days.
We applied the speed option and prioritized the analysis, so we hope this puts your mind at ease.

Thank you very much for using our testing service on this occasion.
If this testing was of any help to you, all of us here would be truly glad.

We wish you continued good health and happiness.