[Prenatal DNA Test] I was glad they responded thoroughly even to my minor questions.
2024.02.19
An email from a customer in Tokyo who used our prenatal DNA testing service
Thank you very much for the testing this time. Your thoughtful support allowed me to wait with peace of mind.
1. Why I chose seeDNA
Other companies' websites had foreign language mixed in, which made me uneasy. I also appreciated the transparent, clear pricing.
2. Customer support
I had some questions after applying and exchanged emails, and everyone responded clearly and courteously.
Thank you very much.
3. Testing fee
I haven't compared much, so I can't say for sure, but I think it was a reasonable amount.
4. Testing speed
When applying, I wanted the express testing option, but it seemed I wasn't able to select it...
(I may have simply misunderstood.) It would be reassuring if you could confirm that point.
Fortunately, at the time, thanks to the thoughtful consideration of the person handling my emails, I was able to have the express testing applied, which I was glad about.
5. Result report
I had seen comments on the website and in reviews saying the results were "hard to understand," but I didn't find anything particularly confusing.
It seems there are also explanations available on YouTube, so I feel reassured.
6. Other comments
I imagine many people are in urgent situations, so courteous support must be very reassuring. Even when I asked minor questions,
they responded thoroughly, which I was glad about. Thank you very much.
Reply from seeDNA
Thank you very much for using our testing service this time.
If this testing was of even the slightest help to you, all of us here are truly delighted.
We wish you continued good health and happiness.
Regarding your inquiry, as for the express testing option,
please select it in the "Result report after 4-8 business days (normally 9-14 business days)" field on the application screen.
As in this case, if you submit an additional request before returning the sample, it is possible to add the express testing option.
Thank you very much for your understanding.