[Prenatal DNA Test] Because it had the best user reviews when I researched it online

I'm sorry for the delay, but I'd like to send you my review of your company.

1. Why I chose seeDNA
Because it had the best user reviews when I researched it online.

2. Customer support
The staff responded very quickly to my questions,
which helped put both the alleged father and mother at ease each time we felt anxious.

3. Testing fees
Of course a lower price is always better, and I won't pretend it didn't pinch my wallet at all.
However, since we prioritized things like the reliability of the results report,
we have no complaints about the fee given the quality of the results report and the personal service.

4. Turnaround speed
We applied for expedited testing as soon as the sample arrived at your company, and it was a great help
that we were able to apply even at that point. We received the results report on the 7th business day
after the sample arrived, so the promised turnaround time was properly kept. That said, regarding how the
expedited testing is described on the official website, I felt it would help to more prominently state
that the count is "in business days," so that users are less likely to mistakenly include non-business days
when estimating the number of days until the results report and making their plans.

5. Results report
It included not just the results themselves but also details such as the testing method and an overview,
which increased the credibility of the report and gave us even more peace of mind.

6. Other comments
With phone calls, there's a risk of "he said/she said" disputes over questions, so being able to
communicate by text message and receive prompt replies was extremely helpful.
I personally tended to feel rushed about this request, and I was grateful that even basic questions —
things I could have learned from the official website before applying — were answered courteously.
I really felt fortunate to have Mx. ●● as our contact.
Of course, we also received various updates along the way, and we're grateful for the prompt support
from Mx. ●● who confirmed payment, Mx. ●● who shipped the kit, Mx. ●● who answered our questions
along the way, and Mx. ●● who confirmed the sample's arrival.
Thank you so much for everything. We truly appreciate it.