[Prenatal DNA Test] I was glad to see such a thorough report.
2024.01.09
An email from a customer in Aichi Prefecture who used our Prenatal DNA Testing service
I would like to share my impressions after using this service.
1. Why I chose seeDNA
The company's website offered a thorough explanation, the reviews (saying the response after applying was good),
it is a company specializing in DNA testing, and it gave a sense of trust within the industry
2. Customer service
Since this was my first time facing such a situation, and I felt anxious with no one around me I could ask, the courteous emails (addressing me by name, quick responses)
put me very much at ease. Questions were also answered carefully, and the phone support was excellent as well.
Even for a single question, being offered several options gave me a sense of reassurance.
3. Testing fee
I don't have much to compare it to, so I'm not sure if it's reasonable,
but there were no additional charges, and it was exactly as stated, which felt honest.
4. Turnaround time
It wasn't a factor in deciding whether to keep the pregnancy, but as a pregnant woman, I wanted to relieve my anxiety as soon as possible.
With my physical condition changing day by day and the baby growing week by week, I think the turnaround was reasonably fast.
I chose the express testing option after applying, and I was grateful that, perhaps taking my feelings into account, I received the results before the end of the year.
5. Result report
Of course I don't understand the technical details, but I was glad to see such a thorough report.