[Prenatal DNA Test] I felt reassured.
2023.11.08
Email from a customer in Kanagawa Prefecture who used the Prenatal DNA Test
Thank you very much for your service this time.
1. Reason for choosing seeDNA
Because you offered a speedy testing option. Because the satisfaction rate was high.
2. Customer service
Even for minor questions, I received quick responses by email and other means, which put me at ease.
3. Testing fee
It was expensive, but I felt that peace of mind was worth it.
4. Testing speed
Even though I chose the speed testing option, it took as long as 10 days from the arrival of the sample, so I didn't feel it was particularly fast.
There was a gap of several days between the arrival date and the start of testing, so I felt the speed testing option didn't have much meaning.
5. Result reporting
It was clear, detailed, and thorough, which I appreciated.
6. Other comments
Nothing in particular.
Overall, I had no anxiety and was able to undergo testing with peace of mind. Thank you very much.
Reply from seeDNA
Thank you very much for using our testing service this time.
We are all delighted if this testing was of even the slightest help to you.
Regarding the number of days for testing, we only count business days on weekdays,
but we will use your feedback to work toward providing an even better service.
In closing, we wish you continued good health and happiness.