I could tell from the website that privacy protection was taken seriously, which gave me peace of mind

Thank you for your assistance.
I was able to check the test results.
Thank you very much for your prompt and courteous response this time.


1. Why I chose seeDNA
When I searched for information about genetic testing, I found a lot of information about your company.
Also, on Ya-oo Chie-bukuro, I found several posts from people who had used your company, and most of them were positive reviews.
I could tell from the website that privacy protection was taken seriously, which gave me peace of mind.

2. Customer support
You responded quickly and courteously to my inquiries via chat, phone, and other channels.

3. Testing fees
Compared to other genetic testing companies, I feel the pricing is reasonable,
but honestly, from an ordinary person's perspective, I don't think it's cheap.

4. Testing speed
The results came back faster than I expected.

5. Result reporting
It was prompt and courteous, with nothing to fault.

6. Other things I noticed
I found it a bit questionable that an additional fee of 1,100 yen is required to have the test kit held for pickup at a post office. As far as I understand, post offices themselves don't charge for that service.
Also, I was told that an additional fee of 5,500 yen is required to receive the test result report in written (paper) form,
and I honestly can't imagine what justifies that 5,500 yen charge either.
That said, both of these are simply matters of whether someone who agrees to the terms chooses to use the service, so I have no complaints at all.
I genuinely just felt a simple sense of "I wonder why an extra 1,100 yen or 5,500 yen is needed."
Overall, I feel your company is very trustworthy, and if I know anyone struggling with something like this, I would like to recommend seeDNA to them.

Thank you very much for using our testing service this time.
We are all delighted if this test was of any help to you.

Thank you for your valuable feedback regarding "holding at the post office" and "the written test report."

Both holding items at the post office and preparing a written report require work that differs from our usual process,
which is why we charge an additional fee for them.
We will take your feedback into consideration and discuss internally how we can provide an even better service.

In closing, we wish you continued health and happiness.