Because we checked your website and online reviews and judged you to be trustworthy

I have received the test results.
Thank you very much.

Below, I would like to answer the questionnaire.


1. Reason for choosing seeDNA
・Because it appeared at the very top of the online search results.
・Because we checked your website and online reviews and judged you to be trustworthy.

2. Customer service
・You responded smoothly to my email inquiries, which gave me great peace of mind.

3. Testing fees
・The fee itself was not significantly different from other testing companies, but there were reassuring aspects such as the cost coverage and process for re-testing, so considering everything I think it is inexpensive overall.

4. Testing speed
・There was nothing to worry about and no problems at all.

5. Reporting of results
・You contacted me by email and I checked the test results on the website, which I was able to do smoothly.
・The test results were in an image file (.webp), but I thought a PDF might be better.

6. Other things I noticed
・From a user's perspective, I think the big factor in choosing a provider is whether they can be trusted. After signing the contract, the email exchanges had good response times and were reassuring, but I thought that receiving an explanation over the phone at least once would further increase the sense of trust and reassurance. (Though I suppose this depends on the person...)


That is all.

Thank you very much for all your help this time.
Thank you.