Isn't your fast email response time a strength?

1. Reason for choosing seeDNA After researching online, because it could handle multiple specimens.

2. Customer service
It was courteous and good.
Also, since I received timely updates each time about shipping and receipt, I could grasp the situation and felt greatly reassured.

3. Testing fees
I think they are reasonable. The standard test felt very affordable.
However, with special specimens the price changes significantly, so that was a bit of a concern.
(Since I imagine the analysis differs from the standard one, I think it can't be helped.)

4. Testing speed
It was faster than I expected.
The time it took for the specimen I shipped to reach your company felt longer.

5. Reporting of results
Satisfied.

6. Other things I noticed, etc.
This ties in with item 2, but I received timely email updates on the status, and you also responded quickly regarding the change in payment method.
I think I was right to request the work from your company.
Isn't your fast email response time a strength?
I feel you could promote that aspect more as one of your company's strong points.
(Since I've never used another company, I can't make a comparison, but at least I was very satisfied.)