Because I felt that the information provided on your website was trustworthy.

Thank you very much for sending us the notification of the test results this time.

I am writing to you regarding the survey.

1. Reason for choosing seeDNA
The reason we chose your company is that we felt the information provided on your website was trustworthy.

2. Customer service
The way you handled our inquiry felt very good. Rather than using a lot of technical jargon, you gave explanations that were easy for us to understand, which was great. My partner and I have been saying to each other how glad we are that we came here.

3. Testing fee
The fee is about the same as any other company, and if anything I think yours is on the reasonable side. It cannot be helped, but honestly it is expensive, isn't it.

4. Testing speed
There was no problem with the testing speed.

5. Results report
The results report was easy to understand, and I am satisfied with the content of the report.
However, this is just my personal feeling, but the content of this report was different from what I had expected... To be honest, I am confused. So much so that I feel like asking for a retest.
I understand in my head that I have to accept this as reality, but my feelings just can't catch up.
I thought I had prepared myself, but it is difficult.
It may be very rude of me, but there is a part of me hoping that the report might be mistaken. I am sorry.

6. Other things that caught your attention, etc.
Even though you carried out the test for us, I am sorry to say this, but as I mentioned earlier, I cannot accept that the result is different from what I expected, and I am confused.
There isn't a mistake in the report, is there?
Since the website stated that it would be a results report after a retest, I imagine it would be difficult, and I know I am being persistent, but would it be possible to have a retest or something done?

I am sorry for pouring out what is in my heart.
Even taking everything into account, I truly feel glad that I entrusted this to your company!
Thank you very much m(_ _)m

Dear ●●,
Thank you for your continued support.
My name is ●● from seeDNA Co., Ltd.
Thank you very much for using our testing service this time.

If this test has been of any help to you, all of us here are truly glad.

Regarding your inquiry,
at our company, when reporting test results, we confirm that there has been no mix-up of the samples.

Also, an additional test is possible.
If you apply within 7 business days from the date of the results report,
we can carry out an additional test of the alleged father (same person / different person) using a buccal (oral epithelial) sample for 33,000 yen (tax included).
In the case of a special sample, a special sample fee of 33,000 yen (tax included) will be added.

Thank you very much for your understanding.