We researched information about DNA testing online and chose your company because we judged it to be the most trustworthy.

Thank you very much for reporting the test results this time.
Setting the test results aside, I would like to express my gratitude for your company's handling of the matter.

The opinions and impressions mentioned in the email are as follows.

1. The reason I chose seeDNA
I researched information about DNA testing online and chose your company because I judged it to be the most trustworthy.
Online, I narrowed it down to about 3 companies and made inquiries to each of them, but
while the other companies responded in a relatively businesslike manner, Mr./Ms. ●● at your company handled my emails politely, which reassured me.
That is why I decided to request your services.

2. Customer service
Your service was handled by email from the inquiry stage onward, and you responded politely, including with the detailed methods and so on.
I am deeply grateful.

3. Testing fee
I did not know what the going rate was, but I found your company's website easy to understand and thought the price was reasonable.

4. Testing speed
I had thought it would usually take more time…, but
being given an estimate of how long it would take for the test results to be determined once the sample collection was completed gave me a sense of reassurance,
and I found it speedy.

5. Reporting of results
Setting the results themselves aside, the report itself was something I could be satisfied with.

6. Other things I noticed, etc.
Among the reasons I chose your company was the polite service I mentioned earlier, but another reason was that
the fact that you do not outsource the testing to a foreign country was the deciding factor. (Because online information said that this was good)
However, regarding the accurate information on that point (why is overseas testing bad?),
I understand it vaguely, but I think it would have been even better if you had included a little more detailed information about it.

Thank you very much.