Because I imagined they were running an efficient operation
2022.02.22
Email from a customer in Tokyo who used our DNA testing
1. Reason for choosing seeDNA
Because I imagined they were running an efficient operation
2. Customer service
The phone support was Good, but on the operational side, for a company offering such an expensive service, it felt rather stingy
3. Testing fee
For the first time, this price may be fine.
But if it comes to a second or multiple tests, I'd like a discount.
If you offered a discount, I would place an additional order right away.
4. Testing speed
I'd like it to be a little faster.
5. Result report
The results were easy to understand
6. Other things I noticed, etc.
Some recent new credit cards trigger two-factor authentication.
With cards like that, payment can't be completed, so I'd like you to add a system other than PayPal.