[Prenatal DNA Testing] I made several phone inquiries, and each time I received courteous assistance.
2022.02.22
An email from a customer in Tokyo who used our prenatal DNA testing
1. Reason for choosing seeDNA
I saw the online reviews
2. Customer service
I made several phone inquiries, and each time I received courteous assistance. I never felt any distrust.
3. Testing fee
It would have been nice if it were around 100,000 yen, but I understand it can't be helped.
4. Testing speed
The results came within the announced timeframe, so I have no particular complaints.
5. Reporting of results
The site was password protected, and you also camouflaged the sender's name on the delivery, which I appreciated for its thoughtfulness
6. Other things I noticed, etc.
I also included the application form for a postnatal test, so it would have been nice to have some guidance regarding that as well.
I'll call and ask about it myself, though...
Thank you very much.