[Prenatal DNA Testing] We judged that seeDNA could be trusted because there were many reviews.
2021.12.01
This is an email from a customer in Tokyo who used our prenatal DNA testing service on November 30, 2021.
To the person in charge at seeDNA Co., Ltd.
My name is ○○, and I recently requested a test.
Thank you very much for carrying out the test on this occasion.
I would like to answer the survey.
1. Reason for choosing seeDNA
Answer: When I looked it up online, I found that you could do speedy testing, and since there were many reviews, I judged that you could be trusted.
2. Customer service
Answer: I contacted you by email and phone, and you also visited during the re-testing, and in every case you guided me very kindly.
3. Testing fee
Answer: You handled it for under 200,000 yen with a free re-test, and I am very satisfied.
4. Testing speed
Answer: It became a re-test, so it took considerably longer than the originally scheduled result date, but I am satisfied.
5. Result report
Answer: It was easy to understand. Also, the fact that you could report by email only was very helpful.
6. Other things you noticed, etc.
Answer: I am very grateful for your polite guidance. Thank you so much on this occasion.
That is all