[Prenatal DNA Testing] \"You responded quickly, so I was able to wait for the results report with peace of mind\"

This is an email from a customer in Hokkaido who used our prenatal DNA testing based on the mother's blood on October 26, 2021.

Thank you for the results report.
You handled everything promptly, so I was able to wait for the results report with peace of mind.
Please allow me to answer the following survey.

Were you satisfied with our service?
We would appreciate hearing your opinions and impressions regarding the following points.

1. Customer service
Even though it was a question by email, you replied right away, which was a real help. And when I called on the phone, your courteous responses put me at ease.

2. Testing fee
I thought it was reasonable.

3. Testing speed
Even without the express testing option, I thought it would be nice if it were about as fast as express testing.

4. Results report
Thank you for the thorough report content.

5. Other things you noticed, etc.
The fact that My Page is not updated in real time was not posted anywhere, so I thought it would be good if it were included in the FAQ.

Thank you for your courteous support all the way through.