[Prenatal DNA Testing] Thanks to you, I was able to make the biggest decision of my life.
2023.10.30
Email from a customer in Shiga Prefecture who used our prenatal DNA testing
Thank you very much for your help this time.
Judging by the time I received your email, I imagine you
rushed the results report a little for me. Thank you.
Thanks to you, I was able to make the biggest decision of my life.
Thank you so much for being part of
this life-changing decision of ours.
Could you please pass on my words of gratitude to the staff involved as well?
I hope you continue to do your wonderful work in DNA testing.
Below
I am returning the questionnaire.
1. Reason for choosing seeDNA
Because there seemed to be a partner hospital for blood collection nearby (I live in the countryside, but there really was one very close by)
Because the results seemed trustworthy
2. Customer service
Replies to emails were quick and I could reach you even on weekends, so I felt at ease throughout
3. Testing fee
I think it is reasonable.
4. Testing speed
The speed is average, but since there is a range in the number of days, if you don't request the test with plenty of time to spare,
depending on the case it may end up being the last day of that range
5. Results report
The results were written clearly and in detail.
6. Other comments or concerns
It would be even better if the range of days until the results report could be a little narrower