I thought the guidance could use a bit of review.
2021.02.18
To whom it may concern
Thank you for your continued support.
Thank you for reporting the results so promptly.
Based on the results you provided, my partner and I will move forward with our discussion.
I feel that you handled everything quickly overall, but
I thought the guidance about the gestational weeks at which blood can be drawn could use a bit of review.
When it comes to gestational weeks, there are often discrepancies from the last menstrual date and individual differences, and different clinics may indicate different gestational weeks, so even when acting on a doctor's judgment it can sometimes be difficult.
Since being told it needed to be a "re-test" only added to my anxiety,
I wanted to let you know just in case.
Thank you very much.
Reply from seeDNA
Thank you very much for using our service and for sharing your feedback regarding gestational weeks.
We apologize that our explanation of the pregnancy period was confusing.
Based on your feedback, we have revised the explanation of the pregnancy period on our website.
"Fetal DNA testing during pregnancy (prenatal) by blood"
Thank you very much for taking the time to share your valuable feedback.
In practice, many people undergo testing from around the 6th week of pregnancy, but we offer a "partial refund guarantee" and a "free re-testing" for those who have their blood drawn from the 7th week of pregnancy onward, so confirmation of the pregnancy period at a hospital is required.
For blood draws from the 7th week onward, we guarantee a test success rate of over 95%, so we would appreciate your understanding.
Even in cases where the amount of fetal DNA in the mother's blood is low and the result is "undeterminable," you can still make use of the "partial refund guarantee" and "free re-testing," so you can undergo the test with peace of mind.
"Partial refund guarantee" and "Free re-testing"
We will continue to sincerely take our customers' voices to heart and strive to improve our services.