[Parent-Child DNA Testing] \"It seems to log me out every time\"

Screenshot image of the email received on September 11, 2020

This is an email from a customer who used our DNA parent-child testing service.

On September 11, 2020, we received the following email from a customer in Ibaraki Prefecture.

Dear ****,

Thank you very much

When I open the system
and want to view a different report from one report
it seems to log me out every time.
Is there a good way to handle this?

◆◆◆◆Our reply◆◆◆◆

We apologize for the inconvenience. Please try the following.

・Clear your browser cache
・Close the browser and log in again
・If using a smartphone, restart the device

If the above does not resolve the issue, we are very sorry to trouble you, but
please contact us again.