[Parent-Child DNA Test] \"Thank you for the result information.\"

Capture image of the email received on June 30, 2020

This is an email from a customer who used our DNA Parent-Child Test.

On June 30, 2020, we received an email with the following content from a customer in Hyogo Prefecture.

Dear ****,

Thank you for your continued support.

Thank you for the result information.

I confirmed that a free re-test is possible, but if a second re-test is possible,
could you please send it once more?

Thank You,
**** ****
****　****

◆◆◆◆Our reply◆◆◆◆

Dear ****　****,

Thank you for your continued support.
My name is **** of seeDNA Inc.
Thank you for contacting us.

Regarding the offer of a free re-test, this is a guarantee we provide in cases where we were unable to obtain DNA from the samples you sent.
For this test, we were able to obtain DNA from the samples without any problem, so we have reported the results.
If you would like to add a subject, we accept requests within 7 business days from the result report date, at ￥15,000 (excluding tax) per person.

Thank you very much for your understanding.