It did not feel like a service worth the price.
2020.07.02
To whom it may concern,
Thank you for contacting me.
The details of my refund account are as follows.
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Also, regarding the service, I was satisfied with the testing, which was done thoroughly, but
the 3,000 yen express delivery option felt far too expensive.
A Letter Pack Light costs 720 yen for a round trip, so even taking incidental expenses into account I think it is too high, and
I don't think the sense of speed would have been any different even without the option, so it did not feel like a service worth the price.
Thank you for your understanding.
Reply from seeDNA
Thank you very much for using our testing service and for sharing your feedback.
We sincerely apologize for the discomfort caused by the express delivery option fee.
Based on your feedback, we have changed our operation so that test kits are now basically sent by "express delivery (free of charge)."
"Cost and duration of DNA testing"
As for "express" handling on the return shipment, we provide it free of charge to customers who apply for the "Speed Testing Option."
Thank you very much for sharing your valuable feedback with us on this occasion.
We will continue to sincerely take our customers' voices to heart and strive to improve our service.