[Parent-Child DNA Test] \"Will the test results still come out even if a sufficient sample could not be collected?\"

Capture image of the email received on March 18, 2020

This is an email from a customer who used our DNA parentage test.

On March 18, 2020, we received the following email from a customer in Shizuoka Prefecture.

To seeDNA

Paternity test
******




Thank you very much for your prompt response this time.
I got the result I was hoping for and feel very relieved.

I have one question: will the test results still come out even if one of the two samples could not be collected sufficiently?
I requested a paternity test, but since my child is still a newborn and I collected the buccal (oral epithelial) sample myself, I was worried about whether it was collected sufficiently... Does the fact that a result came out mean that it was collected properly?

◆◆◆◆Response from our company◆◆◆◆

Dear **** ****,

Thank you for your continued support.
My name is **** from seeDNA Inc.

Thank you for taking the time out of your busy schedule to reply.

We are all delighted if this test was of even a little help to you.
We wish you continued good health and happiness in the future.

Regarding your inquiry, if the DNA necessary for the test cannot be
detected from the sample, we report it as undeterminable and request a re-test.
As you understood, the DNA was detected without any problem and we were
able to carry out the analysis. Please rest assured.

If you have any other questions, please feel free to contact us.
Thank you very much.