[Parent-Child DNA Test] \"Thank you for your continued support.\"

Captured image of the email received on March 2, 2020

This is an email from a customer who used our DNA parentage test.

On March 2, 2020, we received the following email from a customer in Fukui Prefecture.

To seeDNA

Thank you for your continued support.
The result came out as 0%, but
my son's face resembles the alleged father...
It's impossible for it to be 0%, isn't it...

****

◆◆◆◆Our company's reply◆◆◆◆

Dear ******,

Thank you for your continued support.
My name is **** from seeDNA Co., Ltd.

Thank you for contacting us. We will answer your question below.
When a negative result comes out, we understand that you may be concerned about a mix-up of the samples.
To prevent such a thing, when a negative result (0%) occurs, we perform a double check and thoroughly investigate
whether there was any mishandling of the samples.

If you have any other questions, we look forward to hearing from you.