\"I'm very happy to receive the results so quickly, but I'm anxious...\"

Capture image of the email received on February 13, 2020

This is an email from a customer who used our Prenatal DNA Test.

On February 13, 2020, we received the following email from a customer in Tokyo.

To seeDNA

Dear ****,

Thank you for your help.
Thank you for reporting the results in the shortest possible time.
The instructions stated that in the case of 0%, the report would take 6-7 business days because multiple checks are performed, but the results I received showed 0% in the shortest 5 business days.
Is there any problem with this?

I'm sorry to keep asking. I'm very happy to receive the results so quickly, but I'm anxious...
Thank you very much.


****

◆◆◆◆Our Reply◆◆◆◆

Dear **** ****,

Thank you for your continued support.
My name is **** from seeDNA Inc.

Thank you for contacting us.
I will answer your question on behalf of ****.

It depends on the testing schedule.
When the double-check and triple-check can be completed within the same day,
there are cases where we can report at the shortest time even for a negative result.

This time as well, the report was made after thorough confirmation. Please rest assured.
If you have any other questions or concerns, please feel free to contact us.

Thank you very much.