[Parent-Child DNA Testing] \"I received a very lovely impression.\"

Capture image of the email received on April 6, 2019

An email from a customer who used our DNA parentage testing.

On April 6, 2019, we received an email with the following content from a customer in Osaka Prefecture.


To seeDNA

seeDNA Co., Ltd.
　　　　　　　　　　**** Sir/Madam

Good morning.
Thank you very much for your help this time.

Yesterday at 7:30 PM, I received the "Test Result Report"
via Letter Pack.
Thank you very much.

I had anticipated the test results to some extent,
so I was not so shocked.
Please rest assured.
(Otherwise, I would not have requested the test.) (laughs)

From the time of the telephone application,
through the shipping of the kit, the return of the samples, the refund for the unused kit,
and the delivery of the "Test Result Report,"
you handled everything so meticulously, and I am truly grateful.
I received a very lovely impression of your company and all of your staff.
I am deeply thankful.

Now, I am terribly sorry to ask,
but I have a request.

When returning the samples, I forgot to make a copy of the "DNA Type Testing Application Form (Private Kinship Testing)"
and submitted it to your company.

I apologize for troubling you when you are busy,
but could I please have a copy?
You may send it to this email address
as an email attachment.

I apologize for the imposition,
but I would appreciate your kind assistance.

◆◆◆◆Our reply◆◆◆◆

Thank you for your continued support.
My name is **** from seeDNA Co., Ltd.
I am replying on behalf of ****.
Thank you for contacting us.

There may have been some shortcomings on our part, but
we are delighted if we were able to be of even a little help to you, ****.

Regarding the application form you requested,
we have attached it to this email, so please check it.

Thank you very much for using our testing service this time.