\"Isn't this an error in the test results?\"
2018.12.18
Capture image of the email received on December 11, 2018
An email from a customer who used our Prenatal DNA Testing service.
On December 11, 2018, we received an email with the following content from a customer in Korea.
Good morning.
The test result showed 99%, so does that mean he is the father??? Just to ask, could this be an error in the test results?Thank you.Our reply to the customer
Good morning, Mr./Ms. ***.This is *** from seeDNA Customer Support.
A paternity index of 99.99% is a genetics term that means the parent-child relationship exists with a probability close to 100%.For results regarding the biological relationship, please refer to page 3 of the report [Interpretation of Test Results].Theoretically, a test with 100% accuracy is impossible.Compared to the 99.9% paternity index guaranteed by competing overseas testing institutions, the paternity index guaranteed by our company is 99.99%, but we cannot guarantee a high 100% accuracy.However, to date there has not been a single testing error, and in the unlikely event that a testing error occurs due to our mistake, you can receive a refund guarantee.For reference, generally when a paternity index of 99.9% or higher is obtained, it is judged to be realistically impossible to deny it.For inquiries, please call Customer Support at 1899-1274.Thank you.The customer's reply
Yes.Thank you for delivering the results report on the exact due date.
We hope your company becomes more and more prosperous.Please have a wonderful New Year.May you always be happy.