It ended up requiring a re-analysis, so I incurred extra blood-draw fees and travel expenses

Thank you for your continued support.
Thank you for contacting me with the results this time.
This was the only place I could turn to, so it was a great help.

One thing I felt was a little disappointing: I applied because the analysis was said to be possible from week 8 onward,
but it ended up requiring a re-analysis, so I incurred extra blood-draw fees and travel expenses,
and although I paid an additional fee for the express analysis, it took a total of 16 business days.
These two points felt very disappointing to me.

Aside from that, your handling and everything else was very quick and helpful.
Thank you very much this time.
If anything comes up again, I look forward to working with you.

Reply from seeDNA

Thank you very much for using our analysis service and for sharing your feedback this time.
We sincerely apologize for the anxiety caused by the re-analysis.

We are very sorry, but the blood-draw fee is not a charge collected by our company; it is a payment required to the hospital, so it must be borne by the customer. Because the prior explanation regarding the blood-draw fee was not sufficiently provided, we have made improvements to our handling going forward.

Even with a blood draw from week 7 onward, there are cases where the amount of fetal DNA in the maternal blood is low and a re-analysis becomes necessary. Even in such cases, our company covers the round-trip express shipping costs and provides a free re-examination with express handling.

Thank you very much for your valuable feedback this time.
We will continue to take our customers' voices sincerely to heart and strive to improve our service.