I wish you had sent it earlier in the day.
2018.11.27
Looking at my child's face, which didn't resemble him at all, I searched the internet night after night and looked back through photos, feeling like I was going crazy every day.
Now that I have received the results, I am relieved.
It cost money, but I truly think it was worth doing.
I had the sender's name changed to an individual's name as well, so I was able to have the test done without anyone finding out.
However, the email reporting the results didn't come for a long time, so when I called to inquire around 3 p.m., the reply was that they would send it by 7 p.m.…
In the end, it arrived around 6 p.m. in the evening, a time when it's hard to secure private time, so I had a hard time finding somewhere to keep my phone.
I wish you had sent it earlier in the day.
Thank you very much.
Reply from seeDNA
Thank you very much for using our testing service and for sharing your feedback.
We sincerely apologize that the notification of your test results was reported after our business hours of 6 p.m.
In order to resolve our customers' concerns even a day sooner, we reported the results outside of business hours; however, going forward we will make an effort to report results with consideration for our customers' private circumstances.
In addition, we have obtained the Privacy Mark (P Mark) certification and are working to strengthen the protection of our customers' privacy.
"The certification body for the "P Mark" that protects clients' information"
Thank you very much for taking the time to share your valuable feedback.
We will continue to sincerely take our customers' voices to heart and strive to improve our services so that we can report results more promptly.