[Parent-Child DNA Testing] \"Is my personal information protected?\"

Capture image of the email received on October 31, 2018

An email from a customer who used our DNA parentage testing service.

On October 31, 2018, we received the following email from a female customer in Tochigi Prefecture.


To seeDNA

Thank you for reporting the results on schedule as planned.
I am grateful for your very courteous handling of everything by email.
I imagine this is work in a difficult field, but your blog and other materials were very easy to understand, and I was convinced that the content made good sense, so I am glad I entrusted the work to your company.
There is one concern I would like to ask about: I believe my name and other personal information have been passed to the United States, but is my name and other personal information protected at the DDC company as well?

Capture image of the reply email we sent on October 31, 2018

Our reply email to the customer who used our DNA parentage testing service.

To *********

Dear ****** ,

Thank you for your continued support.
My name is ****** of seeDNA Inc.

I am sure there were many shortcomings on our part, but we would be delighted if we were able to be of even a little help to you, ****** .

Regarding the question you have raised this time, at DDC as well
your personal information is handled with the utmost care.

However, when we outsource the work, we submit the application using a specimen ID
without disclosing the customer's personal information.

For this reason, this test was carried out without informing DDC of your personal information,
so please rest assured.

And if there is anything else we can help you with,
we look forward to hearing from you.

Thank you very much for using our services this time.


seeDNA Inc.
Customer Support ******
＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊