DNA鑑定|一生の悩みを2日で解決|国内自社ラボDNA鑑定

【DNA Testing】\"It was really fast and kind, and I was very satisfied.\"

2016.12.08

Email from customer
Capture image of the email received on December 8, 2016

This is an email from a customer in Shizuoka Prefecture who requested DNA typing on December 8, 2016.

Dear ** ,
Thank you for contacting me.
The service was really fast and kind, and I was very satisfied.
If I may make just one small request, since there are hasty people like me,
① I would like it to be clearly stated on the consent form that "the child's (or the guardian's) signature is required."
② When resending documents, I would like to be notified by email or otherwise about "where it was sent."
It takes a bit of extra effort, but I think it would be even more helpful if you would consider the above. Just for your reference.

Thank you very much for your prompt response.

Reply from SeeDNa
Reply from SeeDNa

Dear ** ,
Thank you very much for your continued support.
Thank you for taking the time out of your busy schedule to send us such a thoughtful email.
It is very encouraging.
We also appreciate you sharing your feedback regarding the signature on the consent form and the guidance on the shipping destination.
We will use it as a reference for our future guidance.
We are truly glad that we were able to be of some help.
If you have any questions or concerns about DNA testing in the future, please do not hesitate to contact us at any time.
Thank you very much for using our service this time.