\"I was able to feel greatly reassured. It was a tremendous help.\"

Email from the customer — Capture image of the email received on December 7, 2016

This is an email received on December 7, 2016, from a customer in Tokyo who requested a prenatal DNA test.

Dear **,

Thank you very much for your prompt response on this occasion.
I was able to feel greatly reassured. It was a tremendous help.
There was one point that made me uneasy: what kind of test report would be issued (whether it would only state 99.9 or 0, or whether it would include detailed explanations of the basis, etc.). So I thought it would be very good to know in what format it is issued, and that including the specimen in the report, even with mosaic, would be great.

Thank you very much.

**

Dear **,
Thank you very much for your continued patronage.
Thank you for taking the time out of your busy schedule to send us such a thoughtful email.
Thank you for your valuable feedback regarding the sample test report.
We will use it as a reference going forward.
Please do not hesitate to contact us anytime should you have any questions or concerns about DNA testing in the future.
Thank you very much for using our service on this occasion.